• Manage site staff and improve/maintain a clean, efficient site.
• Assists with daily paperwork, in manager’s absence.
• Provide the best customer experience by training the team on all internal and external programs, building customer loyalty through the membership program.
• Ability to train team on Monthly Unlimited Wash Memberships as well as Single Wash Packages
• Provide daily direction to the staff and ensure safety and other compliance procedures are being adhered to.
• Strong problem-solving skills and stay in regular communication with the Site Manager.
• Follow through on site open/close process and ensure site is fully operational during business hours.
• Responsible for creating a culture and level of interaction to ensure exceptional customer caring.
• Accountable for providing strong, positive, and pro-active leadership to the team while providing direction, training, and feedback.
• Sustains a high level of product knowledge and product preparation.
• Maintains a safe work environment for employees, vendors and guests.
• Ability to follow direction and make decisions consistent to the job functions.
• Perform after hours site cleaning by following schedule (Cleaning site includes but not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.) 
• Maintain high standards of personal appearance and grooming, which include wearing proper uniform appearance policy. 
• Responsible for compliance with local, state, and federal laws as well as internal audits. 
• Enjoy working outdoors.
• Be a team player.

• Greet and create an exceptional first impression for all guests.
• Offer & Sell Monthly Unlimited Wash Memberships and Single Wash Packages. 
• Ensure all vehicles are loaded correctly and safely onto the conveyor.
• Prep the vehicle within company guidelines.
• Quality Control Area - verify all vehicles are BLISS clean as well as wiping down vehicles within company guidelines.

• May perform similar and incidental duties as required by Management. 

• Maintain the highest level of customer caring at all times.
• Ability to adapt to the ever-changing high-volume retail.
• Have the capacity to take initiative when problems arise.
• Flexibility to adapt in a variety of situations.
• Have attention to detail with the capability to prioritize and meet deadlines.
• Ability to work varied hours/days as business dictates.
• Demonstrates ability to improve staff performance through motivation, training and setting clear expectations.

• Excellent verbal communication skills.
• Must be able to lead, support and contribute to team goals.

• Ability to communicate in English.
• Clearly communicate operational concerns with Management and co-workers.

• Reports to the Site Manager.

• Works OUTDOORS with exposure to fumes from vehicles, equipment, and cleaning solvents.
• Constant fluctuation in temperature and conditions.
• Noise and vibration exposure.

• Must have the ability to lift up to 50 lbs.
• Ability to stand or walk for extended periods of time.
• Flexible hours, night and day, weekends, and holidays.
• Ability to operate all related equipment.

Job Summary